Refund and Return Policy

Once you place your order, you can provide your custom measurements (during the order or afterwards over email). We accept cancellations within 2 days of measurements provided date to avoid fabric orders. We accept returns in pieces we have already in stock like the sample sales dresses.

For dresses that are In Stock like the Sample Dresses, we accept returns and refunds.
For Made to Order dresses, since each dress is custom-made to the client's measurements, returns or exchanges are not accepted. However, contact us if you have any issues with your order and refunds may be possible in case of order issues.

We are not responsible for incorrect size provided by the client or any damage after the dress is received. Written consent is required for third-party pickups. If the event is cancelled, full payment is still required if the dress is completed already.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.